Return Policy
How to Return an Online Order?
To return an online order, please sign in to your account on our website. Once signed in, you will find your orders and their status. You will see a request button after an order has been fulfilled or delivered. Click on the button, choose a reason for the return, and we will process your request.
How to Request an Exchange?
To request an exchange, please send us a direct message on our Instagram account @young_noise or email us at hello@youngnoise.com. Include your order number and the reason for the exchange in your message.
Conditions for Returns and Exchanges
– Returned items must have tags attached and be in their original packaging.
– Returned items must show no visible signs of wear or use.
How Long does an order take to Return?
You can return items within 14 calendar days of receiving your order.
Return and Exchange Process
After you create a return request, we will review and validate it. Once approved, a courier will be sent to pick up the items from your specified address.
Do I Have to Pay for Returns or Exchanges?
Returns are free, but shipping costs are non-refundable. Exchanges are always free for the first request.
How Will My Money Be Refunded?
Once the return is approved, your refund will be processed using the same method you used for the purchase.
- If you paid on receipt, the refund will be issued as an instapay or as a voucher valid for online purchases.
- If you paid with a payment card, the refund will be made to the same card.
When Will I Receive the Refund for My Return?
After the return is approved (items must be in perfect condition with their inside labels), you will receive a confirmation email. The refund will be processed to your account within a few days, depending on your bank.